Return & Refund Policy
We want you to shop with confidence at Feel Hug. If there is an issue with your order, please review the return and refund terms below before requesting a return, replacement, or refund.
Return Eligibility
Returns are accepted only for eligible products that meet our return conditions. To be considered for a return, the product must be unused, unwashed, undamaged, and returned with original tags, packaging, and proof of purchase.
Products that show signs of wear, washing, damage, alteration, or missing tags may not qualify for a return.
Return Request Window
Customers should raise a return request within 7 days of delivery unless otherwise mentioned on the product page. Requests received after the eligible return period may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, exchange, or refund due to hygiene, customization, or promotional conditions.
- Used, washed, or damaged products
- Products without original tags or packaging
- Customized, altered, or made-to-order items
- Innerwear, personal-use items, or hygiene-sensitive products, where applicable
- Final sale, clearance, or non-returnable promotional items
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos or videos of the issue. After verification, we will guide you regarding replacement, return approval, or refund support.
Refund Process
Once the returned item is received and inspected, eligible refunds will be approved and processed to the original payment method, unless otherwise stated. Refund timelines may vary depending on payment provider or banking channel.
Refund Timeline
Approved refunds are generally processed within 7 to 10 business days after the returned item passes inspection. The final credit time may depend on your bank, card issuer, or payment partner.
Exchange Policy
Exchange requests may be supported for eligible products based on stock availability, size availability, and order condition. If an exchange is not possible, a refund or alternative solution may be offered as per policy.
Return Shipping
In approved cases, return pickup or return shipping instructions will be shared with the customer. Return shipping responsibility may vary depending on the reason for return, serviceability, and promotional conditions.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled under the return process, if applicable.
Policy Updates
Feel Hug reserves the right to revise, update, or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest version.
Business Address
19-1-26, Ashok Nagar, Godavarikhani, Ramagundam, Telangana – 505209