Frequently Asked Questions

How do I place an order?

Simply choose your product, select the preferred size or variation, add it to your cart, and complete checkout using the available payment options.

What payment methods do you accept?

We may offer secure online payment methods such as UPI, debit cards, credit cards, net banking, wallets, and any other payment options displayed during checkout.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation through email, SMS, WhatsApp, or another available contact method.

How long will delivery take?

Delivery timelines may vary depending on your location, courier availability, public holidays, and operational conditions. Estimated timelines may be shown during checkout or in your order updates.

How can I track my order?

Once your order is shipped, tracking details may be shared with you through email, SMS, WhatsApp, or your account dashboard if available.

Do you deliver across India?

We aim to serve as many locations as possible. Delivery availability may depend on pin code serviceability and courier partner coverage.

Can I return a product?

Returns are subject to our Return & Refund Policy. Please review that page for eligibility, timelines, and product condition requirements before requesting a return.

What should I do if I receive a damaged or incorrect item?

Please contact our support team as soon as possible with your order details and clear photos of the issue so we can review and assist you promptly.

How do I contact Feel Hug support?

You can reach us by email for order help, product questions, returns, or general support. We aim to respond as quickly as possible during business hours.

How do I choose the right size?

Please refer to our Size Guide before ordering. Product fit may vary slightly by style, fabric, and cut, so checking measurements is always recommended.

Will product colors look exactly the same in person?

We try our best to display colors accurately, but slight differences can occur because of screen settings, photography, lighting, and fabric dye batches.

Are your products suitable for everyday wear?

Feel Hug is built around comfort, softness, and wearable style. Our collections are designed to feel easy, practical, and beautiful for everyday use.