Shipping Policy
At Feel Hug, we aim to make every order reach you safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website.
Order Processing
Orders are usually processed within 1 to 3 business days after successful payment confirmation. Orders placed on Sundays, public holidays, or during special sale periods may take additional processing time.
Shipping Coverage
We currently ship across serviceable locations within India. Delivery availability may depend on courier network coverage, service restrictions, or local conditions in your area.
Estimated Delivery Time
Estimated delivery timelines are provided for convenience and may vary depending on destination, courier performance, weather conditions, public holidays, or other unforeseen operational delays.
- Metro cities: usually 3 to 6 business days
- Other cities and towns: usually 4 to 8 business days
- Remote or non-serviceable areas: delivery may take longer
Shipping Charges
Shipping charges, if applicable, will be displayed clearly at checkout before you complete your purchase. From time to time, Feel Hug may offer free shipping on selected products, order values, or promotional campaigns.
Dispatch and Tracking
Once your order has been packed and dispatched, tracking details may be shared through email, SMS, WhatsApp, or your account dashboard, depending on the information available for your order.
Please allow some time for tracking information to become active after dispatch, as courier systems may take a few hours to update.
Delivery Delays
While we do our best to deliver within the estimated timeline, delays may happen due to factors outside our control, including courier issues, weather disruptions, high order volumes, public holidays, strikes, or incorrect customer details.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details at the time of purchase. If an order cannot be delivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, re-shipping charges may apply where applicable.
Damaged or Tampered Packages
If your package appears damaged, open, or tampered with at the time of delivery, we recommend refusing the parcel where possible and contacting us immediately with photos and your order details so our support team can assist you.
Returns and Shipping Relationship
Return requests, replacement requests, and refund eligibility are handled according to our Return & Refund Policy. Customers are encouraged to review that page along with this Shipping Policy before placing an order.
Business Address
19-1-26, Ashok Nagar, Godavarikhani, Ramagundam, Telangana – 505209